Frequently asked questions
Starting something new can bring up a lot of questions. Here are answers to the ones we hear most.
Getting started.
Do I need a referral?
No referral is needed to contact us. Some insurance plans require one for psychological testing, so if you are using insurance, it is worth checking with your plan. We are glad to help you figure out what you need.
Do you accept insurance?
Coverage varies by plan and by service. Contact us with the name of your insurance and we will let you know what to expect before your first appointment. If you are paying privately, you have the right to a Good Faith Estimate of costs.
Who do you work with?
We see children, adolescents and adults. If you are not sure whether we are the right fit, reach out and we will help you find the right next step, even if that is somewhere else.
What should I bring to my first appointment?
Bring a photo ID, your insurance card if you are using insurance, and any prior evaluations, school records or reports you think could help. For children, report cards and teacher feedback are especially useful.
Assessments.
How long does a psychological assessment take?
Most evaluations involve an intake interview, one or more testing sessions, and a feedback meeting. Depending on the questions being asked, testing may take a few hours or be spread across more than one day. We will give you a clear plan at the start.
What happens at the feedback session?
We sit down together to walk through the results in plain language, answer your questions, and talk about practical recommendations for home, school, work or treatment. You will also receive a written report.
How should I prepare my child for testing?
Keep it simple and honest: they will be doing puzzles, answering questions and talking with someone whose job is to understand how they learn. A good night’s sleep, breakfast and any glasses or hearing aids they use are all helpful.
Can results be used for school accommodations?
Often, yes. Our reports include specific recommendations that schools can consider when developing IEP or 504 plans. You decide who receives a copy.
Privacy and safety.
Is what I share kept private?
Yes. Your information is protected by law and professional ethics, with a few legal exceptions (such as a risk of serious harm) that we will explain at your first visit. Please do not send personal health details through email; we will discuss them with you directly.
What if I need help right away?
We are not a crisis service. If you or someone you love is in crisis, call or text 988 (Suicide & Crisis Lifeline), call 911, or go to the nearest emergency room.
Taking the first step can be the hardest part.
Reach out with a question or to request an appointment. We will walk you through what comes next, at a pace that feels right.